Shipping policy

Liberty Jackets ships worldwide. This page sets out delivery times, costs, and what to do if something goes wrong in transit.

Delivery Time

The estimated delivery time for an order is 6 to 8 business days from dispatch.

Business days are Monday to Friday, excluding public holidays. Custom and made-to-measure pieces need additional production time before dispatch; where that applies, it is stated on the product page.

Shipping Costs

Shipping is completely free on all orders over $100. Orders below that threshold are charged at the rate calculated at checkout, based on destination and parcel weight.

Destinations We Cannot Ship To

We do not ship to APO or PO Box addresses. Please provide a full street address where a courier can deliver and, if possible, obtain a signature.

Order Processing

Orders are processed once payment clears and any verification checks are complete. You will receive a dispatch email with a tracking number as soon as your parcel leaves us. Tracking information can take up to 24 hours to become active on the carrier's system.

Delivery Address

Please check your address carefully before completing checkout. We ship to the address exactly as entered. If you spot a mistake, email info@libertyjackets.com immediately — we can usually correct it before dispatch, but not after. Re-delivery costs caused by an incorrect or incomplete address are the customer's responsibility.

Customs, Duties, and Import Charges

International parcels may attract customs duties, import taxes, or handling fees in the destination country. These are set by that country's authorities, are not included in your order total, and are payable by the recipient. Customs inspections can also add time to a delivery, which is outside our control and not included in the estimate above.

Delays

Delivery estimates are estimates, not guarantees. Weather, carrier backlogs, customs holds, peak-season volume, and events beyond our reasonable control can extend transit times. If your parcel is running noticeably late, contact us with your order number and we will chase the carrier on your behalf.

Lost or Damaged Parcels

If tracking shows your parcel as delivered but you do not have it, please check with neighbours and your building's mailroom first, then contact us within 48 hours so we can open a carrier investigation. If a parcel arrives visibly damaged, photograph the packaging before opening it and send us the images — this evidence is required for any carrier claim.

Multiple Items

Orders containing several items may ship in separate parcels arriving on different days, at no extra cost to you. Each parcel will have its own tracking number.