Hassle-Free 30-Day Returns & Exchanges
At Liberty Jackets we want you to love what you ordered. If something isn't right — a sizing issue, a slight variation in design, or a colour difference — you can request a return or exchange within 30 days of receiving your order.
Requests made after 30 days from receipt of your order cannot be accepted.
How to Request a Return or Exchange
1. Contact our customer support team at info@libertyjackets.com within 30 days of delivery.
2. Provide two clear photographs: one showing you wearing the item, and one showing the collar tag.
3. Explain the issue clearly — wrong size, colour difference, or another valid reason.
Do not ship anything back before your request is approved. Unauthorized returns cannot be processed.
Eligibility
You qualify for a return or exchange if:
• The product is unused, in its original packaging, with all tags attached;
• No alterations or modifications have been made to it;
• Any valid complaint — wrong item sent, major defect — is reported within 24 hours of delivery.
You will not be eligible if:
• You ordered multiple items in different sizes in order to try them on;
• The product was custom-made or personalized;
• Tags or labels have been removed;
• The request is based on a change of mind or an accidental order, or is submitted after 30 days.
RMA (Return Material Authorization) Number
Once your request is approved, our support team will issue you an RMA number together with the correct return address. Write the RMA number clearly on the outside of the parcel. Returns received without a valid RMA number may be refused or delayed.
Return Shipping and Costs
• The customer is responsible for the return shipping fee.
• Initial shipping costs are non-refundable — including on orders that qualified for free delivery — because they form part of the delivery already performed.
We recommend a trackable, insured service. Liberty Jackets cannot be held responsible for returns lost or damaged in transit before they reach us.
Exchanges
Ordered the wrong size? We'll send you the correct one. You only need to cover the postage cost for reshipping, which varies with the item's size and weight. Exchanges are subject to availability; if the replacement is out of stock we will offer an alternative or a refund.
Refunds
Once your return arrives and passes inspection, your refund is issued to the original payment method. We process refunds on our side within 5–7 business days of receiving the item; your bank then typically takes a further 5–10 business days to post the funds. Items returned worn, washed, altered, or without tags will be refused and sent back to you.
Wrong or Defective Items
If we sent the wrong item, or the item has a genuine manufacturing defect, report it within 24 hours of delivery with photographs. In these cases we cover return shipping and either replace the item or refund you in full — your choice.
Custom Orders
Made-to-measure and personalized items are produced to your own specification and cannot be returned or exchanged, except where the item is defective or does not match the specification you approved.