We know minds change. This policy explains when a Liberty Jackets order can be cancelled and what happens to your money in each case.
The Short Version
An order can be cancelled at any point before it is dispatched. Once it has left our facility, it can no longer be cancelled — but it can still be returned under our Returns & Exchange Policy.
How to Cancel
1. Email info@libertyjackets.com as soon as possible.
2. Put your order number in the subject line so we can find it quickly.
3. State clearly that you wish to cancel, and tell us why — it helps us improve.
4. Wait for written confirmation. A cancellation is only effective once we confirm it by email.
Requests sent by social media direct message or left as a website comment are not monitored for cancellations. Please use email.
Cancellation Windows
Before Production or Picking Begins
If your order has not yet entered production or been picked for packing, we cancel it and refund you in full to the original payment method. No fee.
After Production Has Started, Before Dispatch
Once a jacket has been cut, stitched, or personalized, materials and labour have already been committed. We will still cancel the order where we can, but a processing deduction may apply to cover the work already done. We will tell you the exact amount before anything is finalized, and you can choose to continue with the order instead.
After Dispatch
Once your order has shipped and a tracking number has been issued, it cannot be cancelled. Please accept delivery and then request a return under our Returns & Exchange Policy.
Custom and Made-to-Measure Orders
Items cut to your own measurements, or customized with your choice of colour, lining, embroidery, or hardware, are made for you alone and cannot be resold. These can only be cancelled before production begins. Once cutting has started, custom orders are non-cancellable and non-returnable except where the item is defective or does not match the specification you approved.
Cancellations by Liberty Jackets
We may need to cancel an order ourselves — for example if a material is unavailable, a price was listed in error, payment fails verification, or we cannot ship to the address provided. If this happens we will contact you and refund any amount taken in full. We are not liable for anything beyond that refund.
Refund Timing
Confirmed cancellation refunds are issued to the original payment method. We process them on our side within 2–3 business days; your bank or card issuer then typically takes a further 5–10 business days to post the funds.
Changing an Order Instead of Cancelling
If you only need to change a size, colour, or delivery address, email us rather than cancelling. If the order has not shipped, we can usually amend it directly, which is faster than cancelling and re-ordering.